Senior Operations Manager
Core
Senior operations leadership role overseeing fleet maintenance and service delivery across multiple regional sites, managing teams and serving as a key account leader.
Role type
Senior Operations Manager (Fleet Maintenance)
Builds
Fleet maintenance operations and service delivery for customer assets
Domain
Transportation / Fleet Management / Heavy-Duty Equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Fleet maintenance management, diesel repair diagnostics, heavy-duty truck operations, multi-site operations leadership, KPI/SLA monitoring, supplier/vendor management, team development, safety/EHS compliance, project management, data management
Preferred skills
Bachelor's degree, ASE certification, background check clearance
Technologies
Fleet management systems, Outlook, Excel, PowerPoint
Responsibilities
Oversee day-to-day service operations across multiple regional sites including fleet managers and mechanic teams; Ensure consistent achievement of customer KPIs, SLAs, productivity targets, and compliance requirements; Serve as the primary operational account contact managing customer inquiries and feedback; Coordinate billing inquiries, monthly closeout activities, and regional performance metrics; Monitor scheduling and equipment status to ensure efficient repairs; Plan and coordinate repairs for down assets while overseeing parts and inventory; Build and manage relationships with suppliers and third-party service vendors; Develop and retain operational talent in partnership with EHS and safety functions; Lead, coach, and performance-manage Operations and Team Managers to achieve business plans.
Seniority
Senior, hands-on IC with team leadership