Sales Consultant
Core
Deliver advanced customer care and consultative sales for memorial products (plaques, graves, mausoleum crypts) to families and funeral directors.
Role type
Senior IC Sales Consultant (Funeral Services)
Builds
Memorial products and services for families and funeral directors
Domain
Funeral services / Cemetery management
Deliverable
client delivery
Required skills
consultative sales, complex enquiry management, empathy in sensitive interactions, documentation accuracy, CRM/ERP management, stakeholder relationship building
Preferred skills
Australian driver's license, experience in consultative sales or complex customer service, ability to manage multiple priorities, proficiency in Microsoft Office
Responsibilities
Provide consultative advice on memorial products; guide customers through the full sales journey; manage a broad range of customer enquiries independently; prepare accurate documentation including quotes, invoices, deeds and orders; maintain precise CRM and ERP records; build trusted relationships with families and funeral directors
Seniority
Mid-level, hands-on IC