Social Health Team Worker – Client Support Worker
Core
Provide frontline practical assistance, guidance, advocacy, referrals, and emotional support to Aboriginal and Torres Strait Islander clients in a clinic setting.
Role type
Client Support Worker (Social Health)
Builds
Client support pathways and access to internal/external services
Domain
Social Services / Indigenous Community Support
Deliverable
client delivery
Required skills
Advocacy, service navigation, emotional support, form processing, record keeping, referral management, crisis support
Preferred skills
Cultural safety, trauma-informed practice, community knowledge
Responsibilities
Provide practical and emotional support to clients, assist with forms and applications, support access to programs and services, provide advice and referrals, support reception during high-demand periods, maintain client records and reporting
Seniority
Entry to Mid-level, frontline support