Customer Service & Sales Representative (Contact Centre)
Core
Handle customer enquiries and drive sales for self-storage units, insurance, and merchandise via phone, email, and webchat.
Role type
Customer Service & Sales Representative
Builds
Self-storage units, insurance policies, and Box Shop merchandise
Domain
Self-storage and logistics
Deliverable
product features
Required skills
Customer service, sales, multimedia channel communication, relationship building, time management, technology proficiency
Preferred skills
Previous contact centre experience, autonomous work capability, multitasking
Responsibilities
Respond to customer enquiries across phone, email, and webchat; provide general information and professional advice; promote brand and products to increase conversions; build relationships with Storage Centre teams; achieve individual sales targets and maintain call quality
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