Endpoint Management Engineer (L2) – Intune & SCCM/MECM
Core
Level 2 support engineer for enterprise Windows environments, managing device provisioning, OS patching, software deployment, and compliance using Microsoft Intune and SCCM/MECM.
Role type
L2 Endpoint Management Engineer
Builds
Secure, reliable, and compliant Windows endpoints for a global enterprise
Domain
IT Operations / Endpoint Management
Required skills
Microsoft Intune, SCCM/MECM, Windows OS administration, device enrollment, patch management, Group Policy, PowerShell scripting, ITIL processes, ServiceNow, BitLocker, application deployment, troubleshooting
Preferred skills
Microsoft MD-102 certification, Windows Autopilot, Intune/SCCM co-management, application packaging, Microsoft Entra ID, endpoint analytics, automation
Technologies
Microsoft Intune, SCCM/MECM, Windows Autopilot, ServiceNow, PowerShell, BitLocker, Microsoft Entra ID
Responsibilities
Provide Level 2 support for Windows endpoint incidents and service requests; Administer and troubleshoot endpoint management platforms; Manage device enrollment, configuration profiles, and compliance policies; Execute OS and application patching activities; Monitor patch compliance and investigate deployment failures; Support application packaging and software distribution; Manage deployment collections and configuration baselines; Monitor endpoint compliance with security standards; Coordinate with Security teams on endpoint security incidents; Resolve incidents within SLAs following ITIL processes; Troubleshoot complex issues and escalate to Level 3; Maintain operational documentation and runbooks; Coordinate with cross-functional teams and international time zones
Seniority
Mid-level, hands-on IC