Level 1 & 2 Support Officer
Core
Managing and operating service desk functions, coordinating incident responses, and supporting IT infrastructure and application maintenance.
Role type
Level 1 & 2 Support Officer (IT Service Desk & Operations)
Builds
IT service delivery, incident resolution, and system stability
Domain
IT Operations / Service Management
Deliverable
client delivery
Required skills
Incident Management, Problem Management, Service Desk Operations, Systems Installation, Application Support, Automation, Testing, Documentation, Escalation, Statistics Analysis
Preferred skills
ITIL Framework Certification, Microsoft Technology Certification, Scrum Certification
Technologies
Automation tools, Application management software, Diagnostic tools
Responsibilities
Receive and handle service requests, prioritize and diagnose incidents, manage problem lifecycle, deploy and configure IT infrastructure, install/remove systems, maintain live applications
Seniority
Entry to Mid-level, hands-on IC
