Service Coordinator
Core
Coordinate participant supports, develop support plans, and oversee support teams for people with disability to ensure high-quality service delivery.
Role type
Service Coordinator
Builds
Support plans and participant profiles
Domain
Disability services / NDIS
Deliverable
client delivery
Required skills
NDIS plan coordination, support plan development, team supervision, stakeholder liaison, incident management, compliance monitoring, documentation, house checks
Preferred skills
Person-centred care approach, solution-focused problem solving
Responsibilities
Coordinate supports in line with NDIS plans and participant goals, Develop and review Support Plans and Participant Profiles, Liaise with NDIA, allied health providers, and community organisations, Supervise and support Disability Support Workers and house teams, Monitor participant satisfaction and service quality, Manage incidents, complaints, and compliance requirements, Conduct house checks and ensure WHS standards are maintained
Seniority
Mid-level, hands-on IC