Team Leader – Telehealth mental health professionals
Core
Lead a team of telehealth clinicians delivering person-centred counselling and coaching to injured workers recovering from illness or injury.
Role type
Senior IC team leader (mental health)
Builds
Telehealth counselling services for injured workers
Domain
Health care / Insurance / Mental health
Required skills
Team leadership, counselling (CBT, trauma, SFBT), performance management, onboarding, risk escalation, continuous improvement, digital literacy, Microsoft Office, web-based platforms
Preferred skills
Lifeline, Beyond Blue, Health Direct experience, knowledge of compensable injury industry
Responsibilities
Support team to manage caseloads efficiently, monitor service delivery against SLAs, coach individuals to hit performance goals, onboard new team members, spot and escalate service/people/operational risks, champion continuous improvement
Seniority
Senior, hands-on IC