Customer Banking Specialist - Melbourne South East - Part Time & Full Time
Core
Frontline retail banking specialist delivering in-branch customer service, account maintenance, and credit product applications for personal and small business customers.
Role type
Retail Banking Specialist (IC)
Builds
In-branch banking solutions and customer financial products
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
Customer service, financial product knowledge, in-branch technology demonstration, problem solving, risk compliance
Preferred skills
Experience in Financial Services/Retail/Hospitality, multilingual communication (Vietnamese, Farsi, Mandarin, Khmer)
Responsibilities
Conduct in-depth customer conversations regarding Home Loans, Business Banking, and Financial Advice; Support customers with account maintenance and credit applications; Demonstrate in-branch technology and digital banking solutions; Solve customer problems while adhering to risk culture and procedures.
