Dynamics 365 Customer
Core
Lead the design and implementation of scalable customer engagement solutions using Dynamics 365 Customer Insights – Journeys and Power Pages.
Role type
Senior IC Technical Lead (Dynamics 365 & Power Platform)
Builds
Real-time marketing journeys, custom customer portals, and integrated engagement platforms
Domain
Enterprise Software / Customer Engagement / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Dynamics 365 Customer Insights – Journeys, Power Pages (Power Portal), Microsoft Dataverse, C#, .NET, JavaScript, HTML, CSS, Liquid templating, Power Platform (Power Apps, Power Automate), REST APIs, Azure Functions, Logic Apps, OAuth, Azure AD B2C, CI/CD pipelines, solution architecture
Preferred skills
Microsoft certifications (PL-200, PL-400, PL-600, MB-260), Customer Data Platforms (CDP), AI-driven personalization, Azure Integration Services, front-end frameworks, Agile/Scrum, Retail/BFSI/Healthcare/Telecom domain experience
Technologies
Dynamics 365, Power Pages, Dataverse, Azure DevOps, Azure AD B2C, Azure Functions, Logic Apps, Service Bus, API Management
Responsibilities
Architect scalable customer engagement solutions; design and develop Power Pages portals with custom UI and authentication; configure Customer Insights Journeys and Power Pages; develop custom solutions using plugins, workflows, and JavaScript; integrate Dynamics 365 with external systems via APIs; implement security models and drive CI/CD implementation; conduct technical reviews and mentor development teams
Seniority
Senior, hands-on IC with technical leadership