Customer Experience Team Member
Core
Delivering end-to-end customer service across retail and online channels, managing returns, escalations, and fraud investigations for a youth fashion retailer.
Role type
Customer Experience Team Member
Builds
Customer service interactions, return/refund resolutions, and process improvements for in-store and digital experiences.
Domain
Retail / Fashion / eCommerce
Deliverable
client delivery
Required skills
Customer service, returns management, fraud investigation, process improvement, system usage, problem-solving
Responsibilities
Resolving customer enquiries and managing returns/refunds, assisting retail teams with escalations, maintaining accurate customer records, upholding security and fraud processes, collaborating with Digital/Marketing teams to enhance visibility, identifying opportunities to automate tasks and improve service delivery.
Seniority
Individual Contributor
