Program Manager, Client Services
Core
Lead client services and operations for a disability support organization, ensuring person-centred care, safety, and well-being for clients with disabilities.
Role type
Senior Program Manager, Client Services
Builds
In-home support, accommodation services, supported independent living, and community inclusion services for people with disabilities.
Domain
Disability services / Social care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, team leadership and mentoring, NDIS compliance, financial acumen, stakeholder management, quality service delivery oversight, business development, staff training and supervision, case management accuracy.
Preferred skills
Clinical governance oversight, workforce capability development, operational team management, self-management under strict deadlines.
Technologies
NDIS Practice Standards, case management systems
Responsibilities
Create and lead a Client Services Leadership Team; manage delivery of quality person-centred services; coach, lead, and mentor Team Leaders and support staff; contribute to business development and expansion; demonstrate financial acumen for the business unit; oversee holistic client wellbeing and governance; report on service delivery outputs.
Seniority
Senior, hands-on IC with management responsibilities
