Analista Sênior de Processos e Automação
Core
Senior Process and Automation Analyst driving transformation in a Backoffice organization by mapping, redesigning, and automating processes using data and AI.
Role type
Senior IC Process and Automation Analyst
Builds
Efficient, scalable, data-driven backoffice processes and automated workflows
Domain
Backoffice operations / Business Process Management / Automation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Process mapping (BPMN, flowcharts, SOPs), Data analysis (SQL, Excel/Sheets), BI dashboarding, RPA, Generative AI, API integrations, Business case structuring, Prioritization frameworks
Preferred skills
CS/Backoffice/HR operations experience, n8n experience, Product backlog management
Technologies
SQL, Excel, Google Sheets, n8n, RPA, Generative AI, APIs
Responsibilities
Map and document current processes across service pillars; Redesign processes to reduce manual effort and improve SLAs; Identify and enable automation opportunities using RPA and AI; Build dashboards for volumes, SLAs, and team capacity; Measure impact of process changes via performance indicators; Lead migration of activities from New Business/Product/CX into Backoffice.
Seniority
Senior, hands-on IC