Project Lead, Payroll (Hybrid)
Core
Own the end-to-end payroll implementation experience for small businesses, acting as the primary point of contact from kickoff through the first payroll run.
Role type
Senior IC Project Lead (Payroll Implementation)
Builds
Customer onboarding and first payroll runs for Homebase Payroll
Domain
SaaS / Payroll / Small Business Services
Deliverable
client delivery
Required skills
Project management, data reconciliation, CRM management, regulatory research, cross-functional collaboration, AI tool utilization
Preferred skills
Payroll implementation experience, advanced Excel/Google Sheets, technical troubleshooting
Technologies
Salesforce, AI tools
Responsibilities
Collect and reconcile complex customer data including business entity details and YTD records; Train customers on Homebase Payroll; Investigate and resolve customer payroll questions by researching regulations; Collaborate with Sales to address implementation blockers; Surface product feedback to Product and Engineering; Maintain clean records in Salesforce
Seniority
Senior, hands-on IC
