Administration Manager (Emergency Department)
Core
Lead the day-to-day operations of Emergency Department Administrative Support Services, managing a large multidisciplinary administrative team to deliver efficient, responsive, and patient-centred services in a 24-hour ED environment.
Role type
Senior IC Administration Manager (Healthcare)
Builds
Administrative support services for the Emergency Department
Domain
Healthcare / Emergency Medicine
Required skills
People leadership, workforce planning, recruitment, rostering, performance management, data analysis, operational planning, budget management, compliance management, stakeholder management
Preferred skills
Qualifications in Health, Business Management, or Administration, experience with patient administration systems
Technologies
Patient administration systems
Responsibilities
Lead, coach, and develop the Emergency Department administrative team; Manage workforce planning, recruitment, onboarding, rostering, leave, and performance management; Monitor activity, data quality, service performance, and operational KPIs; Analyse operational data and trends to identify opportunities to enhance efficiency; Develop and implement administrative procedures, business rules, and quality assurance initiatives; Manage departmental resources and contribute to operational planning and budget performance; Support accreditation, licensing, compliance, and quality improvement activities; Partner with clinical and operational leaders to support patient flow and effective Emergency Department operations.