Practice Improvement and Quality Leader (PIQL)
Core
Assess and strengthen the skills of Supported Independent Living (SIL) teams to ensure safe, consistent practice aligned with NDIS Practice Standards.
Role type
Senior IC practice improvement and quality leader (disability support)
Builds
Capability in SIL teams to deliver person-centred, safe, and consistent support
Domain
Disability support / Supported Independent Living (SIL)
Required skills
competency assessment, staff coaching, training coordination, incident response analysis, policy implementation, workforce development planning, gap analysis, constructive feedback delivery, documentation, clinical/technical assessment judgment
Preferred skills
experience in SIL service delivery, knowledge of NDIS Practice Standards, ability to distinguish training completion from demonstrated competence, experience in trauma-informed approaches, cultural safety, positive behaviour support
Technologies
NDIS Practice Standards, IDSS competency guidelines, training matrix
Responsibilities
Plan and undertake competency and skills assessments across SIL teams; observe everyday support practices in participants' homes; provide clear, constructive feedback and practical coaching to Lifestyle Mentors and team leaders; coordinate targeted training, supervised practice and reassessment; use participant feedback, incidents, complaints and audit findings to identify practice improvement opportunities; escalate unsafe practice or competency concerns promptly; work with Participant Liaison Officers, HR and management to prioritise workforce development.
Seniority
Senior, hands-on IC