Director, Resolution, Review and Engagement
Core
Lead the front-line resolution service, public engagement functions, and statutory reviews of assessment decisions for the Health Care Complaints Commission to ensure community safety and confidence in NSW health services.
Role type
Executive Director (Regulatory/Complaints Resolution)
Builds
Effective complaint resolution pathways, public awareness of regulatory functions, and continuous improvement of assessment decisions.
Domain
Healthcare regulation and public sector governance
Deliverable
client delivery
Required skills
Executive leadership, organizational development, change management, high-volume operational process improvement, regulatory complaints handling, risk-based decision making, alternative dispute resolution
Responsibilities
Lead assisted resolution services and formal conciliation; oversee thorough and sensitive formal reviews of decisions; engage with community, service providers, and stakeholders to build awareness and facilitate access.
Seniority
Director, Executive leadership
