Case Manager - DFV
Core
Provide specialist case management and support to women and children experiencing domestic and family violence across refuge and outreach settings, supporting their safety, recovery, and journey towards independence.
Role type
DFV Case Manager (Refuge & Outreach)
Builds
Individual case plans, safety plans, and referral pathways for clients
Domain
Social Services / Domestic and Family Violence
Deliverable
client delivery
Required skills
DFV risk assessment, safety planning, case management, trauma-informed practice, culturally safe practice, advocacy, resource coordination
Preferred skills
Experience with complex needs (mental health, AOD), First Nations cultural knowledge
Technologies
Case management systems, client records
Responsibilities
Provide welcoming and responsive support to women in refuge and community settings; Undertake ongoing risk assessments and safety planning; Develop and review individual case plans; Support clients to access housing, health, legal, and financial services; Provide outreach support to women transitioning into stable accommodation; Maintain accurate client records; Participate in after-hours on-call roster.
Seniority
Mid-level, experienced practitioner