Aftersales Training Manager
Core
Develop, implement, and improve technical and non-technical training programs for BYD and Denza dealer networks to ensure dealership personnel can deliver exceptional service, accurate diagnostics, and efficient repairs.
Role type
Senior IC training manager (automotive aftersales)
Builds
Dealer network capability, new model launch readiness, and training facility operations
Domain
Automotive industry, electric/hybrid vehicle technologies, dealer service operations
Required skills
automotive aftersales training program development, dealer network management, LMS administration, EV/hybrid technology knowledge, training material localization, safety compliance (WHS/high-voltage), facility operations management, team leadership, budget management
Preferred skills
Diploma or degree in Automotive/Engineering/Education/Business, EV and High Voltage Safety certifications, OEM Technical Training accreditation
Technologies
Learning Management Systems (LMS), e-learning platforms, webinar tools
Responsibilities
Develop national training strategy and annual plans aligned with business objectives; lead and develop the national training team; monitor dealer compliance and certification levels; manage the OEM Learning Management System and training records; coordinate technical training for new vehicle launches; oversee the development and localization of training materials; manage the National Training Centre operations, budget, and equipment; ensure compliance with WHS and OEM standards.
Seniority
Senior, hands-on IC