EL1 Senior ESM DevOps Engineer
Core
Design, build, and maintain IT Service Management (ESM) platforms and DevOps pipelines to streamline IT service delivery and incident management.
Role type
Senior IC DevOps Engineer (ESM)
Builds
Production ESM platforms (ServiceNow, Jira, BMC) and CI/CD pipelines
Domain
IT Service Management + Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow, Jira, BMC Helix, Python, Java, Groovy, AWS, GitLab, Bitbucket, CI/CD, Terraform, CloudFormation
Preferred skills
ITIL Foundation or higher, Ivanti, Freshservice, Zendesk, large enterprise environment experience
Technologies
ServiceNow, Jira, BMC Helix, AWS, GitLab, Bitbucket, Terraform, CloudFormation, Python, Java, Groovy
Responsibilities
Develop and maintain ESM platforms and CI/CD pipelines; Script automation using Python, Java, and Groovy; Manage cloud infrastructure on AWS; Implement infrastructure-as-code solutions; Troubleshoot and optimize IT service management workflows.
Seniority
Senior, hands-on IC