Product Manager, Drivers Experience
Core
Shape how millions of users globally access support and complete parking-related tasks through intuitive, AI-powered assistance.
Role type
Product Manager (AI Assistant)
Builds
Conversational experiences for core customer actions (start/stop/extend parking, resolve support inquiries) via AI-driven chat, voice, and interfaces.
Domain
Urban mobility / Parking / AI
Deliverable
product features
Required skills
Product discovery, lifecycle management, data analysis, experimentation, cross-functional collaboration, AI literacy, stakeholder influence
Preferred skills
Experience in tech or SaaS environments, experience with digital product launches, experience with automated support systems
Technologies
AI, chat interfaces, voice interfaces, conversational AI
Responsibilities
Lead product discovery and full lifecycle from ideation to delivery; Enable customers to manage parking sessions and resolve inquiries via AI; Partner with Customer Care and Decagon to automate repetitive inquiries; Leverage data and AI to optimize registration, authentication, and onboarding; Establish and maintain accountability for core product metrics and KPIs; Collaborate with Engineering, Design, Analytics, and Business teams to balance growth and stability; Explore opportunities to utilize AI for driving subscriptions and auxiliary services.
Seniority
Mid-Senior (5+ years experience)