Social Community Manager
Core
Build and run Plaid's social communities across LinkedIn, X, Instagram, YouTube, and Reddit to foster customer love, advocacy, and brand trust.
Role type
Social Community Manager
Builds
Social communities and customer advocacy programs for a financial data infrastructure platform
Domain
Fintech / Developer Tools
Deliverable
product features
Required skills
B2B social media management, community building, customer advocacy, multi-platform content adaptation, crisis communication, trend monitoring, stakeholder collaboration
Preferred skills
Fintech interest, internet/meme culture fluency, strong writing adaptability
Technologies
LinkedIn, X, Instagram, YouTube, Reddit
Responsibilities
Manage day-to-day engagement and respond to comments/DMs/mentions; Identify and nurture superfans and advocates; Define brand voice in partnership with the Social Lead; Monitor sentiment and flag risks; Support execution of community-facing campaigns; Track engagement metrics and report; Escalate PR risks or customer issues.
Seniority
Mid-level, hands-on IC