Level 2 / 3 Technician (MSP)
Core
Level 2/3 IT technician handling escalated tickets and client projects for Australian SMBs, focusing on security hardening and automation.
Role type
Senior IC IT Support Engineer (MSP)
Builds
IT operations, cyber security, and client projects for professional services and SMBs on Microsoft, Google Workspace, and Apple.
Domain
IT Operations / Cyber Security / MSP
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Entra ID management, Intune policy configuration, PowerShell scripting, network infrastructure design, security hardening, incident investigation, project scoping and delivery
Preferred skills
Graph API, Lighthouse, UniFi, Fortinet
Technologies
Microsoft 365, Entra ID, Intune, Google Workspace, PowerShell, Graph API, Lighthouse, UniFi, Fortinet
Responsibilities
Triage and resolve escalated tickets across Microsoft 365, devices, Entra ID, Intune, and Google Workspace; Diagnose issues before escalation; Contribute to client security hardening including Conditional Access and endpoint compliance; Automate repeatable tasks; Run end-to-end client projects including onboarding and incident remediation; Support and upskill other technicians
Seniority
Mid-Senior, hands-on IC
