Client Services Coordinator
Core
Coordinate high-quality, person-centred disability services for an allocated portfolio of participants, ensuring safe and responsive support aligned with individual goals.
Role type
Service Coordinator (Disability Services)
Builds
Participant support plans, risk management strategies, and coordinated service delivery for individuals with complex needs.
Domain
Disability services / Community support
Required skills
Participant portfolio management, Individual Support Plan development, risk assessment and incident management, staff supervision and mentoring, stakeholder engagement, NDIS compliance knowledge, documentation management, Microsoft 365 proficiency
Preferred skills
Experience in Supported Independent Living, knowledge of positive behaviour support and regulated restrictive practices, Bachelor's degree in Community Services or related field
Technologies
Microsoft 365 (Outlook, Word, Excel)
Responsibilities
Manage day-to-day service delivery for an allocated portfolio of participants; Develop, review, and maintain Individual Support Plans and Risk Assessments; Supervise Support Workers and provide ongoing coaching; Respond to incidents and safeguarding concerns; Liaise with families, guardians, and allied health professionals; Ensure compliance with NDIS Practice Standards and Code of Conduct.
Seniority
Mid-level, hands-on IC