AI Support Engineer
Core
Build, test, and support Agentic AI solutions on AWS, ensuring SLAs are met and orchestrating end-to-end automation for customer business units.
Role type
Senior IC AI Support Engineer (Agentic AI/Cloud Automation)
Builds
Cloud intelligent automation solutions (AI, agentic workflows, robotics, IDP, orchestration)
Domain
Financial services + Cloud AI/ML
Deliverable
production ML models
Required skills
AWS cloud engineering, Agentic AI frameworks (Strands, LangChain, AutoGen, A2A), Amazon Bedrock, ITIL-aligned practices, API troubleshooting, data quality management, observability, CI/CD, Agile delivery
Preferred skills
Experience in large complex organizations, coaching junior engineers
Technologies
AWS, ServiceNow, Jira, Amazon Bedrock, LangChain, AutoGen, A2A, Strands
Responsibilities
Deploy models and refine prompts, diagnose production issues (APIs, data quality, automation failures), monitor and optimize AI systems for accuracy/performance/cost/latency, promote engineering best practices across SDLC
Seniority
Senior, hands-on IC
