Sr. Product Manager - Conversations
Core
Own a defined area of the Conversations product end-to-end, driving improvements in activation, adoption, engagement, and retention for agencies and SMBs via a unified inbox.
Role type
Senior Product Manager (Conversations)
Builds
Unified inbox integrating SMS, email, WhatsApp, social DMs, live chat, and calls with AI-native features.
Domain
B2B SaaS, Communication/Messaging Infrastructure
Deliverable
product features
Required skills
Product strategy and roadmap ownership, Customer discovery and validation, PRD writing, Cross-functional partnership, Data analysis and experimentation, AI feature design
Preferred skills
Experience with multi-tenant/white-label platforms, Messaging channel compliance (A2P 10DLC, WhatsApp Business), Competitor analysis (HubSpot, Intercom, Zendesk)
Technologies
Pendo, Amplitude, Mixpanel, Superset, APIs, Webhooks
Responsibilities
Set strategy and roadmap for a product area, Lead 4–6 agency calls weekly to uncover problems, Turn feedback into sized insights and testable hypotheses, Build hi-fi prototypes and validate before engineering, Define requirements and ship with engineering/design, Define GTM motion and run betas, Instrument features and run experiments, Prepare data for business reviews, Mentor junior PMs
Seniority
Senior, hands-on IC