Operations Supervisor
Core
Lead a delivery hub team to oversee parcel lifecycle, optimize routes, and ensure on-time e-commerce deliveries across Australia.
Role type
Operations Supervisor (Logistics/Delivery Hub)
Builds
E-commerce delivery network for Dragonfly in Australia
Domain
Logistics, Transportation, E-commerce
Required skills
Transportation and logistics operations, team leadership and coaching, route optimization, health and safety compliance, performance reporting, conflict resolution, SOP adherence
Preferred skills
Experience in fast-paced environments, problem-solving, adaptability, tech-savviness
Technologies
Delivery tracking systems, route planning software, warehouse management systems
Responsibilities
Oversee shipping, receiving, dispatch, and returns processing; manage driver bookings and real-time delivery tracking; maintain warehouse safety and compliance standards; coach and train warehouse staff and drivers; resolve delivery complaints and damages; prepare operational and performance reports.
Seniority
Mid-level, hands-on IC