Stategic Vendor Manager
Core
Lead governance and performance of key technology vendors and service partners, including large outsourced managed services agreements.
Role type
Senior Strategic Vendor Manager
Builds
Vendor performance dashboards, service improvement plans, and contractual compliance frameworks
Domain
Media & Publishing / IT Service Management
Required skills
IT vendor management, contract negotiation, SLA/KPI monitoring, risk management, stakeholder engagement, commercial acumen, ITIL/COBIT frameworks, dispute resolution, transition planning
Preferred skills
Experience with SIAM models, strategic sourcing, cost validation, regulatory compliance (cyber security, privacy, business continuity)
Technologies
SIAM, ITIL, COBIT
Responsibilities
Lead strategic management of IT suppliers and outsourced partners; Build relationships with external vendor leadership and internal cross-functional teams; Lead executive performance reviews and monitor SLAs/KPIs; Identify and resolve vendor-related risks and disputes; Drive service improvement initiatives; Partner with legal and procurement on strategic sourcing and contract development
Seniority
Senior, hands-on IC
