Housing Officer
Core
Manage a portfolio of properties and tenancies to support positive housing outcomes and community cohesion.
Role type
Tenancy management officer
Builds
Community housing tenancies and safe, cohesive communities
Domain
Social housing / Community development
Deliverable
client delivery
Required skills
Tenancy management, knowledge of Residential Tenancies Act 1997 (Vic) and VCAT, risk identification, partnership building, policy explanation, record keeping
Preferred skills
Experience with diverse clients including those with complex needs, compassionate client interaction
Responsibilities
Build strong renter relationships, advise customers on housing options, maintain partnerships with community groups and government, identify tenancy risks and refer to support services, process eligible customers for registration lists, manage complaints, maintain safe and clean communities, maintain accurate service delivery records, support client services rostered duties
Seniority
Individual contributor