IBM Senior Support Engineer
Core
Lead technical delivery and hands-on administration for mission-critical IBM i / AS/400 environments, ensuring security, stability, and operational efficiency for enterprise clients.
Role type
Senior IC IBM i Support Engineer (Infrastructure & Delivery)
Builds
Managed services delivery, project-based engagements, and modernization initiatives for IBM i platforms.
Domain
Enterprise Infrastructure / IBM i (AS/400) / Power Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IBM i / AS/400 administration, Power Systems hardware management, high availability (PowerHA, MIMIX), disaster recovery, performance tuning, automation scripting (CL, Python, Ansible), client-facing technical leadership
Preferred skills
ITIL certification, managed services experience, modernization of legacy systems
Technologies
IBM i, AS/400, PowerVM, PowerHA, MIMIX, Db2 for i, Python, Ansible, PowerHA, Quick-EDD, iCluster
Responsibilities
Lead technical delivery for IBM i managed services and projects; drive security initiatives and compliance; analyze and resolve performance issues; provide guidance on architecture and migrations; administer HA/DR solutions; support Power Systems infrastructure; act as primary client-facing technical contact; support pre-sales solutioning; contribute to modernization initiatives; handle complex operational scenarios and incidents.
Seniority
Senior, hands-on IC with leadership responsibilities