Reliability & Observability Analyst II
Core
Support 24/7 HPC Data Center Operations by performing advanced incident triage, improving alert quality, and maintaining operational telemetry for GPU clusters.
Role type
Senior IC Reliability & Observability Analyst (HPC Data Center)
Builds
Actionable operational telemetry, tuned alerting systems, and incident response workflows for AI training/inference clusters
Domain
AI Cloud Infrastructure / High-Performance Computing / Data Center Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
incident lifecycle management, alert tuning and routing, Linux systems administration, GPU health analysis, log/metrics/alert correlation, AIOps validation, small automation scripting, SLI/SLO reporting, ITSM tooling, RCA workflows
Preferred skills
experience with high-density GPU clusters, mentoring analysts, cross-functional partnership with engineering
Technologies
ServiceNow, Jira, Splunk, Datadog, Linux, GPU clusters
Responsibilities
Perform advanced incident triage and escalation; tune monitoring dashboards and alert quality; correlate logs, metrics, and alerts across distributed systems; validate AIOps outputs during incidents; write small automation artifacts to reduce toil; maintain operational reports and incident records
Seniority
Mid-Senior, hands-on IC
