Retirement Community Manager
Core
Lead day-to-day operations of a retirement living community, ensuring resident satisfaction, financial performance, and facility management.
Role type
Senior Operations Manager (Retirement Living)
Builds
Residential living communities
Domain
Senior living / Hospitality
Required skills
Operations management, People leadership, Financial acumen (P&L), Facilities management, Compliance & safety, Stakeholder engagement, Crisis resolution
Preferred skills
Hospitality or Hotel/Tourism background, Tertiary qualification in business
Technologies
Microsoft Office
Responsibilities
Oversee village services including compliance, safety, security, and facilities management; Manage community finance budgets and present to residents; Lead recruitment, onboarding, rostering, and performance management of staff; Resolve complex resident concerns and manage difficult interactions; Partner with internal teams (Care, Marketing, Legal, Sales) to support resident independence.