Engineering Manager, Premium
Core
Lead engineering for ChatGPT's paid subscription and monetization experiences, driving conversion, renewal, and customer lifetime value.
Role type
Engineering Manager, Premium
Builds
Subscription and monetization experiences including plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation.
Domain
AI / SaaS / Monetization
Deliverable
product features
Required skills
Engineering management, backend/frontend/full-stack development, experimentation and data-driven product engineering, subscription product lifecycle management, A/B testing, funnel analysis, user segmentation, personalization, analytics tools (SQL, Amplitude, Looker)
Preferred skills
Experience with cutting-edge AI technologies
Technologies
SQL, Amplitude, Looker
Responsibilities
Lead and scale an engineering team for subscription experiences; Own technical execution for plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation; Partner with Product and Data Science to run high-quality experiments; Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value; Build reliable customer-facing Premium experiences at scale; Partner with FinEng to evolve billing, payments, and entitlement capabilities; Collaborate with cross-functional teams on monetization strategy and execution.
Seniority
Manager, hands-on IC
