Clinical Care Navigator - After Hours - Bilingual Spanish Speaking
Core
Managing crises and providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities.
Role type
Senior clinical care navigator (crisis intervention)
Builds
Client safety and care access pathways
Domain
Mental health / Behavioral health
Deliverable
client delivery
Required skills
crisis management, clinical assessment, mandated reporting, care coordination, telephone support, time management
Preferred skills
EAP experience, clinical call center experience, psychiatric intake experience
Technologies
AI-powered care platforms
Responsibilities
Managing high-risk clinical situations (e.g., suicidality), connecting clients to providers and facilities, providing in-the-moment telephone support, ensuring client safety
Seniority
Senior, hands-on IC