Participant Intake Officer
Core
Guide new NDIS participants from first contact through assessment to service start, ensuring their needs are understood and supports are ready.
Role type
Participant Intake Officer
Builds
Onboarding process for new NDIS participants
Domain
Disability services (NDIS)
Deliverable
client delivery
Required skills
NDIS plan review, risk assessment, service agreement preparation, stakeholder coordination, clinical risk identification
Preferred skills
Hands-on NDIS intake experience, knowledge of funding models
Technologies
NDIS planning tools, service agreement systems
Responsibilities
Manage referrals and the complete intake and onboarding process, Review NDIS plans, funding, goals and support needs, Coordinate assessments, meet-and-greets and risk assessments, Flag complex needs and clinical risks early, Prepare service agreements, consents and onboarding paperwork, Line up staffing, training and resources before services begin
Seniority
Mid-level, hands-on IC