Client Service Consultant
Core
First point of contact for clients in a legal journey, generating appointments for lawyers and managing client enquiries via phone.
Role type
Client Service Consultant (Inbound/Outbound Call Centre)
Builds
Appointment bookings for legal teams and client enquiry resolutions
Domain
Legal services / Personal injury and class actions
Deliverable
client delivery
Required skills
Customer service, phone communication, active listening, objection handling, data entry, confidentiality, legislation awareness, multitasking
Preferred skills
Inbound or outbound calling experience, tech-savviness, problem-solving, resilience
Responsibilities
Generate appointments for lawyers, manage and resolve client enquiries, follow up on prospective clients, handle objections, maintain superior client service via inbound/outbound calls, refer non-clients to appropriate services, ensure accurate information transfer to solicitors, record client data accurately, maintain confidentiality, monitor legislative changes affecting screening criteria