Endpoint Engineering Team Leader
Core
Lead a team of Endpoint Engineers and application packagers to maintain Standard Operating Environments (SOE), ensure compliance, and deliver high levels of customer satisfaction for government and enterprise clients.
Role type
Senior Endpoint Engineering Team Leader
Builds
Standard Operating Environments (SOE) and application packages
Domain
IT Infrastructure / Endpoint Management / Cloud Desktop
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, resource planning, SLA management, technical mentoring, project management, Azure Virtual Desktop, Windows 365 Cloud PC, Intune, SCCM (MECM), Active Directory Group Policy, PowerShell scripting, ITIL framework, ITSM platforms
Preferred skills
Managed Service Provider (MSP) experience, customer relationship management, complex problem remediation
Technologies
Azure Virtual Desktop, Windows 365 Cloud PC, Intune, SCCM (MECM), Active Directory, PowerShell
Responsibilities
Estimate and schedule resource planning to ensure availability and support levels; manage team performance, culture, workload, and priorities to achieve SLAs; oversee support models and manage customer expectations; provide technical mentoring and guidance; determine resource allocation to meet service objectives; remediate complex problems and provide technical consultation; plan systems capabilities and resources to fulfill user requirements; monitor system performance for corporate platforms; manage installation, testing, and maintenance of system hardware and software.
Seniority
Senior, hands-on IC with management responsibilities