Technical Product Support Specialist - Safety
Core
Provide expert technical guidance and troubleshooting for safety-related products and solutions via telephone to end users, maintenance professionals, and contractors.
Role type
Technical Product Support Specialist
Builds
Customer support for safety product portfolio
Domain
Occupational Safety and Health / Industrial Hygiene
Deliverable
client delivery
Required skills
Occupational Safety and Health expertise, Chemistry, Biology, Environmental Studies, Industrial Hygiene, Safety Engineering, OSHA regulations knowledge, NIOSH/MSHA/NFPA/ANSI familiarity, multi-application navigation, dual-monitor setup proficiency, analytical problem-solving
Preferred skills
Vendor training completion, continuous product knowledge development
Responsibilities
Provide technical product support by telephone, deliver post-sales assistance, communicate with external customers and internal stakeholders, navigate computer applications and online resources, use product catalogs and research tools, follow established support procedures, maintain technical expertise through training, stay informed about safety standards, collect customer feedback, maintain accurate records