Senior Support Analyst
Core
Senior technical specialist providing expert-level support, maintenance, and optimization for MuleSoft integration platforms to ensure service quality and reliability.
Role type
Senior Support Analyst (MuleSoft Integration)
Builds
Robust data and integration platforms powering insights and analytics for workplace safety outcomes.
Domain
Government / Enterprise Integration / MuleSoft
Required skills
Mule 4.x, Anypoint Studio, DataWeave 2.0, CloudHub 2.0, Java-based custom transformations, Performance Tuning (heap analysis, thread tuning, caching), RAML, REST, SOAP, JSON, XML, Application Support Lifecycle Management
Preferred skills
IBM Integration Products (Application Connect Enterprise, Datapower, API Connect, BPM Advanced, MQ)
Technologies
MuleSoft, Anypoint Monitoring, Object Store, log aggregators
Responsibilities
Maintain application support processes and diagnose incidents; Prioritize and resolve technical issues; Implement disaster recovery procedures; Analyze service availability and performance; Provide expert-level advice and technical leadership to specialists.
Seniority
Senior, hands-on IC with leadership responsibilities
