Service Coordinator
Core
Senior Service Administrator supporting service operations through technician scheduling, contract administration, invoicing, and customer service for fire protection and building services.
Role type
Senior Service Administrator
Builds
Service delivery operations and billing processes for fire protection and building services clients
Domain
Fire protection, building services, facilities management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
technician scheduling, contract administration, invoicing, ERP system management, client liaison, billing reporting, contract performance monitoring
Preferred skills
Pronto, Uptick, Corrigo systems experience, Fire Protection background, building services background, trades environment experience
Responsibilities
Schedule technicians and subcontractors across Victoria, Coordinate planned maintenance and reactive service work, Manage service jobs from initiation through to completion, Process invoicing, purchase orders, supplier invoices, and timesheets, Maintain contracts, assets, and service records in ERP systems, Liaise with clients regarding service attendance and invoice queries, Assist with monthly billing and reporting, Monitor contract performance and support continuous improvement initiatives