CPC Processor Customer Support
Core
Handle phone, email, and written requests to investigate and resolve customer inquiries regarding the release of medical records.
Role type
Customer support representative (healthcare information services)
Builds
Accurate and timely release of medical records for patients
Domain
Healthcare / Health Information Management
Deliverable
client delivery
Required skills
telephone system operation, Microsoft Office proficiency, data entry, document proofreading, HIPAA compliance, confidentiality management, multi-tasking in fast-paced environments
Preferred skills
medical records processing, insurance claims processing
Responsibilities
Answer business-related telephone calls, respond to release-of-information inquiries, review and resolve customer questions, document interactions in software systems, follow department-specific procedures, meet productivity and quality standards, protect confidential patient information, participate in training and compliance activities
Seniority
Entry-level, individual contributor