Participant Development Manager
Core
Lead participant intake, onboarding, and transition planning for individuals with disabilities across employment, accommodation, and support services.
Role type
Senior operational leader (Participant Development Manager)
Builds
Coordinated person-centred support pathways and service delivery models
Domain
Disability services / NDIS / Social Services
Deliverable
client delivery
Required skills
Leadership, NDIS intake and onboarding, transition planning, risk and safeguarding management, stakeholder engagement, compliance management, service model development
Preferred skills
Cross-organisational complexity management, strengths-based practice, strategic project leadership
Technologies
Microsoft Office Suite
Responsibilities
Lead and develop the Participant Development Team; oversee participant intake, onboarding, and service agreements; support goal setting and life transitions for participants; develop participant pathways across employment and accommodation; manage participant complaints and safeguarding matters; ensure accurate record keeping and compliance; lead quality improvement initiatives.
Seniority
Senior, hands-on IC with team leadership