Principal Customer Success Manager (817)
Core
Senior technical leader guiding Fortune 500 enterprises through the migration from appliance-based data security platforms to containerized microservices architectures and the adoption of AI security tools for GenAI pipelines.
Role type
Principal Customer Success Manager (Technical Account Management)
Builds
Enterprise data security roadmaps, modernization plans for legacy to containerized platforms, and AI security adoption strategies for GenAI/RAG workflows.
Domain
Cybersecurity / Data Protection / Cloud-Native / AI Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, technical consulting, solution architecture, stakeholder management at C-level, risk assessment, product roadmap planning, migration planning, technical enablement, SQL programming, Linux/Unix CLI, cloud platform expertise, DevOps/containerization knowledge
Preferred skills
Experience with quantum-resilient cryptography, AI governance, agentic workflows, synthetic data, data discovery and classification
Technologies
Kubernetes, Docker, CI/CD, AWS, Azure, GCP, Snowflake, Databricks, Redshift, BigQuery, DB2, Oracle, MS-SQL, PostgreSQL, RHEL, SUSE, Solaris, AIX
Responsibilities
Own strategic customer accounts and drive retention/expansion; guide customers through platform modernization from appliance to containerized; drive adoption of AI security features for GenAI pipelines; mentor peers on technical depth and executive engagement; act as the voice of the customer to Product and Engineering; develop advocacy opportunities like references and case studies.
Seniority
Principal, hands-on IC with mentorship responsibilities
