Customer Metering Services Officer
Core
Provide efficient administrative and operational support for the delivery of customer metering services, including meter investigations, data validation, and billing accuracy.
Role type
Customer Metering Services Officer
Builds
Water billing and metering services for residential, commercial, and wholesale customers
Domain
Utilities / Water Management
Required skills
Data validation, customer service, records management, policy compliance, system administration, financial record management
Preferred skills
Smart metering project support, process improvement, stakeholder engagement
Technologies
Microsoft Office applications
Responsibilities
Investigate and respond to customer enquiries and complaints regarding water consumption, meter readings, and billing; Validate meter data and investigate discrepancies to support revenue protection; Assess metering-related applications such as water leak remissions; Conduct quality assurance activities and maintain accurate documentation; Support system enhancements and process reviews for continuous improvement.