IT Manager Hybrid
Core
Hands-on delivery, support, and continuous improvement of a modern workplace and hybrid technology environment, including Microsoft 365, Windows infrastructure, identity, and network services.
Role type
Senior IC IT Manager (Hybrid Infrastructure & Identity)
Builds
Hybrid identity services, endpoint management, security controls, and unified communication solutions.
Domain
Health Insurance / Microsoft Cloud & On-Premises Infrastructure
Required skills
Microsoft 365 administration, Entra ID/Active Directory management, Endpoint Configuration Manager, Microsoft Intune, Conditional Access, MFA, Zero Trust principles, incident triage, root-cause analysis, AWS support, Genesys Cloud integration, ITIL-based change management
Preferred skills
Microsoft or infrastructure certifications (MD-102, MS-102, AZ-104, SAA-C03, SC-300), experience with APRA CPS 234/230 and Essential Eight compliance, mentoring junior staff
Technologies
Microsoft 365, Entra ID, Active Directory, Windows Server, Microsoft Intune, Endpoint Configuration Manager, Genesys Cloud, AWS, Purview
Responsibilities
Administer hybrid identity services and endpoint management; troubleshoot complex issues across LAN, WAN, VPN, and cloud environments; provide Level 2/3 support and act as an escalation point; support cyber security incident response; implement security capabilities like Purview and Information Protection; mentor Service Desk Analysts and Cloud Engineers
Seniority
Mid-Senior, hands-on IC
