Family Violence Crisis Specialist
Core
Provide specialist first response, telephone-based crisis intervention, and risk assessment for victim-survivors of domestic and family violence.
Role type
Family Violence Crisis Specialist (Intake & Assessment)
Builds
Crisis support services, safety planning, and risk assessments for victim-survivors
Domain
Social Services / Family Violence / Crisis Intervention
Deliverable
client delivery
Required skills
telephone crisis intervention, family violence risk assessment, safety planning, information and referral, MARAM framework application, state-based family violence legislation knowledge, diversity and inclusion strategy
Preferred skills
webchat support, email response, project contribution, working with LGBTIQ+ and CALD communities
Technologies
Webchat platform, telephone systems
Responsibilities
Provide telephone-based crisis intervention to clients at serious risk of harm; assess and respond to family violence risk within the MARAM framework; provide information, advice, and consultation; respond via webchat and email; contribute to statewide service improvement projects
Seniority
Mid-level specialist (3+ years experience)