Control-M Support & Maintenance Engineer (L2/L3)
Core
L2/L3 production support for enterprise batch processing and workload automation environments using BMC Control-M.
Role type
Senior IC Control-M Support & Maintenance Engineer
Builds
Reliable, high-volume batch processing workflows and automated data transfers across distributed and mainframe platforms.
Domain
Enterprise IT Operations / Workload Automation
Required skills
BMC Control-M administration, Linux/Unix administration, Windows Server administration, Bash scripting, PowerShell scripting, SQL troubleshooting, incident management, root cause analysis, ITIL practices, 24x7 support operations
Preferred skills
Python scripting, Cloud platforms (Azure/AWS), DevOps/CI/CD, BMC Control-M certification, Healthcare/Banking/Retail domain experience
Technologies
BMC Control-M, Control-M Enterprise Manager, Splunk, Dynatrace, AppDynamics, ServiceNow, Oracle, SQL Server, PostgreSQL, SFTP/FTP
Responsibilities
Monitor daily batch operations and overnight processing cycles; Investigate and resolve job failures and scheduling issues; Perform root cause analysis and implement preventive actions; Create and maintain Control-M jobs, workflows, and scheduling tables; Manage Control-M agents, security roles, and patches; Coordinate with application and infrastructure teams during critical incidents; Maintain runbooks and SOPs; Participate in on-call and critical production support activities.
Seniority
Senior, hands-on IC
