Customer Service & Bookings Agent
Core
Customer-facing agent managing high-volume phone bookings, enquiries, and weighbridge relief for a resource recovery facility.
Role type
Customer Service & Bookings Agent
Builds
Scheduled customer bookings and managed customer records
Domain
Waste management and recycling
Required skills
High-volume phone handling, customer enquiry resolution, booking coordination, Microsoft Excel, record maintenance, multi-tasking, attention to detail
Preferred skills
Waste management/recycling industry experience, building and construction industry experience, weighbridge operations experience, retail customer service experience
Responsibilities
Managing inbound customer phone calls, responding to email enquiries, processing and coordinating bookings, providing weighbridge relief, maintaining accurate records, using the WasteEdge platform
Seniority
Entry-level to Mid-level, full-time