Senior Manager, Care Advocacy
Core
Build and scale a high-impact remote care advocacy organization to transform patient experience in cancer care, evolving the function from transactional coordination to proactive advocacy that drives behavior change and closes care gaps.
Role type
Senior Manager, Care Advocacy (Healthcare Operations)
Builds
Remote care advocacy teams, operating systems, performance frameworks, and contractor partner infrastructure for a virtual cancer clinic.
Domain
Digital Health / Oncology / Virtual Care
Required skills
Team leadership and people development, performance management infrastructure design, contractor layer oversight and SLA establishment, workflow and process optimization, quality assurance and root cause analysis, strategic translation to operational plans
Preferred skills
Digital health or virtual care experience, managing patient-facing teams, building structure from scratch, health coaching or motivational interviewing background, oncology or cancer screening domain knowledge
Technologies
N/A
Responsibilities
Lead and develop a team of internal care advocates and oversee a contracted partner layer; define workflow boundaries and build intake/escalation processes; establish productivity, quality, and outcome metrics; create SOPs and training materials; drive behavior change integration into patient engagement; manage performance reviews and accountability frameworks.
Seniority
Senior, hands-on IC with team leadership
