Claims Officer
Core
Manage a portfolio of general insurance claims from lodgement through to resolution and settlement, liaising with clients, insurers, and internal stakeholders.
Role type
Claims Officer (General Insurance)
Builds
Claims resolutions and settlements for commercial clients
Domain
Insurance / General Insurance
Deliverable
client delivery
Required skills
General insurance claims management, policy interpretation, regulatory compliance (RG 271), negotiation, dispute resolution, analytical problem-solving
Preferred skills
Experience with multiple key commercial lines, Microsoft Office 365 proficiency
Responsibilities
Manage claims portfolio from lodgement to settlement, assess claims and gather supporting information, liaise with clients and insurers to resolve claims, respond to client enquiries, manage complaints per internal dispute resolution requirements, maintain accurate claims documentation, identify process improvement opportunities
Seniority
Mid-level, hands-on IC